We are excited to introduce
our new Home Delivery Program!

Vetsource-3

We all have very busy lives, and sometimes it can be difficult to find time to stop by the vet’s office just to pick up a medication refill or a bag of food. In the effort to better accommodate our client’s schedules, we are excited to announce the introduction of our online pharmacy. Our clients now have the ability to visit our online pharmacy and order their pet’s prescriptions, just like you would with any other online pharmacy. It can often take several days to get prescription approval through other online pharmacies due to the lag in communication times. Using our online pharmacy will allow you to receive your prescription sooner because you do not have to go through an intermediary for your prescription approval. You will also still be eligible for any manufacturer product guarantees that are provided when purchasing the product through a veterinarian.

Many of the same products that we prescribe in-house, as well as many that are not available in our clinic, will be available online. These products will sometimes have a slightly lower price online because we do not have the cost of ordering and storing it in-house, and that savings is then passed on to our clients. Our online pharmacy features benefits such as Remind Me and Auto-ship for prescription refills. For those pets on prescription diets, both Hill’s and Purina diets are offered online. These diets will be shipped directly to your home, eliminating the need for you to wait more than a few days if you are running low on food.

Having your pet’s medications delivered to your door is as simple as 1-2-3!

Our Auto-Ship program allows you to designate when you want products delivered on a regular basis.

Multiple shipping address capability lets you ship anywhere you might be, which makes shipping to a different location a breeze.

Three simple ways to place an order:

  • Shop online 24-7 through your ePet Health account.
  • Call 877-738-4443 to place your orders by phone.
  • Let us fax in your order from the hospital.
What You Need to Know About Internet Pharmacies

If you’ve ever searched online for prescription pet medications, you’ve no doubt seen eye-catching, attention-grabbing claims. They sound convincing in their promises of convenience and lower prices. But are these claims really true?

Internet sites that sell pet medicines can be reputable pharmacies. However, other internet sites are fronts for businesses breaking Federal, State, and sometimes International laws. Illegal online pharmacies may sell medicines that are counterfeit, outdated, mislabeled, incorrectly formulated, or improperly made or stored. These medicines may not contain the actual drug, may contain contaminants or the incorrect amount of drug, may not work as well due to age or being stored in conditions that were too hot, cold, or humid, and may not have the proper directions for use. If you are unhappy with ordered products, illegal online pet pharmacies may fraudulently leave you with no way to get your money back. In the end, you may find buying prescription pet medicines online costly to your pet’s health and your wallet.

If you find a cheaper medicine online, ask your veterinarian to consider matching the price. Many veterinarians are willing to competitively charge based on the online price you’ve found. You should also know that neither the drug maker nor your veterinarian will stand behind a product’s guarantee if you purchase the product online.

If you still want to purchase your pet’s prescription medicines online, remember there is no fool-proof way to tell if an online pet pharmacy is legal. However, you can protect yourself by doing your homework and being online pharmacy A.W.A.R.E.

A – Ask Your Veterinarian

Before you purchase online, talk with your veterinarian. Your veterinarian wants what’s best for you and your pet. Ask your veterinarian questions like, “Do you trust the internet pharmacy site?” “Have you ever worked with the pharmacy?” “Have other clients used that site? If so, what were their experiences?”

+W – Watch for Red Flags

When buying from online pharmacies, keep an eye out for red flags. Be careful if…

  • the site does not require veterinary approval for prescription medications. Websites that sell prescription veterinary medications without valid veterinary prescriptions are breaking the law. Under the Federal Food, Drug, and Cosmetic Act, a pharmacy can’t sell you a veterinary prescription medication without a valid prescription or other type of order from a licensed veterinarian. Online questionnaires or consults don’t take the place of valid veterinary prescriptions. Sites that sell medications without requiring valid veterinary prescriptions rob you and your pet of the protection provided by a veterinary physical exam.
  • the site has no licensed pharmacist available to answer questions.
  • the site does not list its physical business address, phone number, or other contact information. If something goes wrong with your order, can you get in contact with them?
  • the site is not based in the United States. If an out-of-country site fraudulently takes your money, there’s not much the U.S. government can do to help you get your money back.
  • the site is not licensed by the State Board of Pharmacy where the business is based. If the site operates in the United States, check the National Association of Boards of Pharmacy (NABP) website to see if the pharmacy is properly licensed.  http://www.nabp.net/consumers/board-of-pharmacy-contacts/
  • the site does not protect your personal information.
  • the site’s prices are dramatically lower than your veterinarian’s or other websites’ prices. If it seems too good to be true, then it probably is.
  • the site ships you medications that you didn’t order or that look very different from what your pet normally takes. Don’t give these medications to your pet. Contact the site immediately.
-A – Always Check for Site Accreditation

In addition to following Federal and State licensing and inspection requirements, in 2009, the National Association of Boards of Pharmacy (NABP) created a voluntary accreditation program called Vet-VIPPS (Veterinary-Verified Internet Pharmacy Practice Sites).

Vet-VIPPS accredited online pet pharmacies…

  • are appropriately licensed in the states from which they ship drugs.
  • have successfully completed a 19-point review and online survey.
  • undergo yearly VIPPS review and re-accreditation
  • undergo NABP on-site surveys every three years.

Vet-VIPPS accredited pharmacies must meet other criteria, including protecting client confidentiality, strict quality assurance, and making sure prescription orders are valid.

-R – Report Problems and Suspicious Online Pet Pharmacies

If your pet has a problem with a medication purchased online (for example, a reaction to the medication or the medication is not working), first contact the medication’s maker. To report problems directly to the Food and Drug Administration (FDA) Center for Veterinary Medicine

http://www.fda.gov/AnimalVeterinary/SafetyHealth/ReportaProblem/ucm055305.htm

-E – Educate Yourself about Online Pet Pharmacies
The best defense you have against illegal online pet pharmacies is education. Do your homework and be online pet pharmacy A.W.A.R.E. before you purchase your pet’s medications online. An informed consumer is an empowered consumer.
-Visit these sites for additional information
**Information provided by the FDA Center for Veterinary Medicine**